Shipping policy
Shipping Policy – Pawzmate
At Pawzmate.com, we strive to ensure fast and reliable shipping for all your pet care needs. Please review our shipping policy below.
1. Order Processing
- Orders are processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- You will receive a confirmation email with tracking details once your order is shipped.
2. Shipping Rates & Delivery Time
- Delivery times may vary due to carrier delays, weather, or other unforeseen circumstances.
3. Shipping Locations
- We currently ship within United States of America.
- International shipping is not available at this time. (If applicable)
4. Order Tracking
- A tracking number will be provided once your order is shipped.
- Customers can track their orders using the provided link or on our website.
5. Delays & Lost Packages
- Pawzmate is not responsible for delays caused by shipping carriers.
- If your order is lost or significantly delayed, contact us at info@pawzmate.com, and we will assist in resolving the issue.
6. Address Accuracy
- Customers must provide an accurate shipping address.
- Pawzmate is not responsible for orders shipped to incorrect addresses provided by the customer.
7. Damaged or Missing Items
- If your order arrives damaged or incomplete, contact us within 48 hours of delivery with photos.
- We will arrange for a replacement or refund as needed.
For any questions or concerns, please reach out to our support team.